Do I need a contract to schedule a heating oil delivery?
No, we do not require contracts, just call us and one of our friendly customer service representatives will set you up with a delivery.
What type of fuel oil do you deliver?
We deliver high quality #2 heating oil as well as hwy diesel and non-hwy diesel. We serve residential and commercial customers across Bronx, Westchester County, Rockland County and Long island.
How soon can I get an oil delivery?
Typically all deliveries are completed within 24 hours, if you need an emergency delivery – it would be typically completed within 2-6 hours.
Is there a minimum order quantity?
Yes, our minimum is only 50 gallons.
What if my tank takes less than the number of gallons I ordered?
We’ll adjust your total based on the actual number of gallons we delivered, and your refund will be automatically processed – you should have it back on your card within 3-5 business days. Please note, your price per gallon may change if your tank took less than what you ordered.
Can you fill up my tank?
Sure, just order a fillup when scheduling your delivery.
Do I need to be present for my oil delivery?
You do need to be present if paying by cash to pay the driver. If paying with a credit card, you don’t need to be home if there’s a clear access to the fill pipe. That’s why we always recommend paying with a credit card so you don’t need to wait at home.
Could you give me an exact time for my oil delivery?
We can only provide you with an estimated timeframe, due to traffic and work load it’s impossible to predict exact time.
Is there a way to measure the exact quantity of oil delivered?
Our trucks are equipped with certified meters and your ticket will show the exact number of gallons printed right from the meter.
What do I do if I run out of oil?
Call us right away, and we’ll set you up with an emergency or same day oil delivery.
Why does the price of heating oil keep fluctuating?
This is due to the changes in price of crude oil, and the change in demand. The demand for heating oil peaks at winter and becomes lower during the warmer months, these market dynamics greatly influence the price of heating oil, and hence any change is reflected in the price.
How much oil would be enough for my house?
Typically, homes have 275 gallon tanks, in some cases, two tanks are paired making it a total of 550 gallons. In addition, some homes have larger tanks including 550 and 1000 gallon tanks.
How can I be sure of the quality of your oil?
We only delivery high quality heating oil, loaded from local fuel terminals.
Can I make modifications to my order after placing it?
Yes, please call us if you’d like to change your order.
Can I cancel my order?
You can cancel your order 24 hours before your delivery is scheduled. If cancelling an order that is scheduled for delivery within the next 24 hours, there’s a cancellation fee of $50. Orders CANNOT be cancelled at the door when the driver is already at the address – in such case customer is responsible for payment in full for the cancelled delivery. If you’re not home for your delivery and no payment is left for the driver or your fill pipe is inaccessible, you’ll be charged a $100 fee to cover the driver’s time and trip expense.